WARRANTIES AND UNAUTHORIZED DEALER LIST
WARRANTY - SanDine Silky Skin Products
Sandine LTD warrants to the original retail purchaser that this product is to be free from defective materials and workmanship for a period of two (2) months from the date of purchase, if it is properly used and maintained. If this product proves defective in either material or workmanship, Sandine, at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, Sandine at its sole option may replace the unit with a current model of equal or greater value. To obtain a repair or replacement under the terms of this warranty, please return to dealer first, if possible, and the dealer will direct you accordingly for repairs or replacement. You will be required to submit a copy of the original receipt.
Return shipping for exchanges/repairs is the sole responsibility of the original retail purchaser.
Limitations:
- This limited warranty does not cover failure of the product resulting from improper installation, misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration.
- This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to other components or premises which may result for any reason from the failure of the product.
- This limited warranty is null and void for products not used in accordance with Sandine's instructions.
- This limited warranty is null and void for products with altered or missing serial numbers and for products not purchased from an authorized dealer.
- This limited warranty terminates if you sell or otherwise transfer this product to another party.
UNAUTHORIZED DEALERS
A note about sellers on Amazon.com: Many resellers who sell through Amazon.com are not authorized dealers of Sandine Silky Skin products. When purchasing Sandine products on Amazon.com, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. Please locate the seller’s name on our Authorized Online Dealer List or contact us directly at info@sandinesilkyskin.com before you purchase.
Please contact us directly before you purchase if you are uncertain at info@sandinesilkyskin.com.
The following online companies are not authorized to sell Sandine products (this list is not inclusive):
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Sandine Silky Skin products are sold in the United States through a network of authorized dealers selected by Sandine. Some of these dealers may have Internet sites on which they are authorized by Sandine to sell a select mix of our products. Sandine dealers have been chosen for their ability to properly represent, sell and, in most cases, service Sandine products. Sandine provides a warranty on products sold only by our authorized dealers.
Unfortunately, Sandine products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Sandine; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Sandine warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
Sandine products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be pirated goods not produced by Sandine, damaged, defective or so-called "B" stock goods, or stolen goods.
BEWARE OF COUNTERFEIT SANDINE PRODUCTS.
Like many premium goods, Sandine products are being duplicated and sold, usually at drastically reduced prices and diminished quality. These products do not meet Sandine standards and are not covered under Sandine warranty. If you would like to report a suspected counterfeit Sandine product or have questions concerning this issue, please contact Customer Service at info@sandinesilkyskin.com. We appreciate your help in maintaining the integrity of the Sandine and Sandine Silky Skin brands.
BEWARE OF SERIAL NUMBER ALTERATIONS.
Many times, these products have serial numbers that have been changed or even removed all together by the unauthorized reseller. Any product represented to be built by Sandine that does not have a serial number issued by Sandine should be held suspect by the customer. Removal or alteration of the original Sandine serial number will automatically void the warranty on that product. Unauthorized dealers either knowingly deceive the consumer by telling them the product is covered by the manufacturer's warranty, or they attempt to make repairs themselves. Repairs made by an unauthorized dealer may not meet Sandine standards due to the use of inappropriate parts or repair by untrained personnel.
Some unauthorized resellers remove serial numbers and product registration cards or replace our mailing address with their own to avoid detection. For that reason, if your new Sandine product has no serial number or an obviously altered serial number label, or if there are not matching serial numbers both on the product and on a bar code label on the Sandine box it was received in, immediately contact whoever you purchased that product from for resolution.
The best resolution would be shipment back to that seller for a full refund. Many web sites change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business.
MAKE SURE YOU PURCHASE FROM AN AUTHORIZED SanDine DEALER.
Visit our Dealer Locator, to see the exclusive list of authorised dealers.